Using a combination of online ticketing systems, remote login software, email and phone support we are able to provide a tailored support package to you. Our service level agreement to all our clients is to respond to any support requests the same day. In most cases we can provide an instant fix or update, but if the support request requires further development or research then we will deal with it as a matter of priority and keep you informed. As part of the support we also strive to keep our products up-to date and will periodically release software patches / updates which are included in the price of your annual support.
As a standard all products and services come with a specific support contract which can be tailored to your requirements. We are also happy to look at providing support for third party systems, following a review of the system to check that our skills match. To find out more please contact us.